Static Password

Or you can always talk to us directly in the chat

A static password is required for online purchases, during the checkout. It serves as an additional security measure. You will need to set it, before you can make purchases online.

Where is it asked?

When you make purchases within the EU, merchants are required to have SCA (Strong Customer Authentication) and you will be asked to enter your static password.

Can I change it?

Yes, you can always change your static password. Static password must meet the following criteria:

  • Have minimum 8 characters
  • Have Maximum 30 characters
  • Must contain at least 1 number
  • Must contain at least 1 lower case letter
  • Must contain 1 upper case letter
  • Must not include more than 3 consecutive repeatable characters
  • Must not contain special characters

How to change static password?

  1. Go to  Holyheld Web or mobile app
  2. Click on your Holyheld Card to open card menu
  3. Click on “Static Password”
  4. Enter the new static password that fits the security requirements
  5. Save it