How to resolve dormant fees

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Dormant fees are applied when your card or IBAN haven't been used for an extended period. Here's everything you need to know about dormant fees and how to resolve them:

Understanding Dormant Fees

Dormant fees are outlined in the app and on our website. These fees are applied when:

  • Your card hasn't been used for 4+ months
  • Your IBAN hasn't been used for 5+ months

Preventing Dormant Status

To prevent your account from going dormant, you can:

  • Send or receive a SEPA transfer
  • Buy or sell crypto from inside the Holyheld app
  • Make any transaction using your card

Each transaction resets the "timer" and prevents dormant status.

Resolving Dormant Fees

  1. When your account becomes dormant, you'll see a pop-up notification
  2. Click the "Pay" button to settle the fee from your balance
  3. If you don't have sufficient funds, you'll need to top up first
  4. After payment, you'll see a confirmation that your account is being reactivated

Reactivation is a manual process and typically resolved the same or next working day during normal banking hours.

Need Help?

If you encounter any issues with dormant fees or reactivation, please contact our support team for assistance. We're here to help resolve any concerns you may have.