My SEPA is pending or missing

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If your SEPA transfer is showing as pending or misisng, don't worry. Here's what you need to know:

Understanding Pending SEPA Transfers

If your SEPA is pending then it does not mean anything is wrong. The most common reason for this is that is has been sent Express SEPA rather than Instant SEPA. This could be for a number of reasons, but Express SEPA are should arrive same, or next, working day depending on when you started the transfer.

What to Do

If your SEPA transfer is pending:

  1. Check the expected arrival time based on when you initiated the transfer
  2. Wait for the standard processing time (same or next working day)
  3. If you have concerns or questions, contact our support team

Need Help?

If you have any questions about your pending SEPA transfer or need assistance, please don't hesitate to contact our support team. We're here to help ensure your transfers are processed smoothly.