Receiving Email and SMS

I am not receiving emails from Holyheld

Your registered email address is the one used for all communications from Holyheld—including account opening confirmations, login alerts, card top-ups, bank transfer notifications, and more. If you are not receiving these emails, please contact support so we can check the delivery status. Additionally, if you have lost access to your email or know that your email provider is shutting down, please reach out to us so we can update your email address and ensure you continue receiving important notifications.

I am not receiving SMS from Holyheld (OTP, Card Activation, PIN Code Delivery)

It is rare for SMS issues to occur, but sometimes messages may be delayed due to signal problems in your area. If your SMS still does not arrive after a few minutes, please review the following checks:

1. Verify Your SMS History: Have you received any SMS from Holyheld previously? If not, please ensure that your registered mobile number is correct. You can share the last four digits of your number in the chat, and we will check it to ensure it matches our records.
2. Check Your Device Settings: It’s possible that your mobile device is blocking our messages. Please review your device settings, including roaming and spam filters, to ensure messages from Holyheld are not being blocked.
3. Contact Your Mobile Operator: Your mobile operator might be inadvertently blocking messages from us. Contact them to verify if any SMS restrictions or blocks are in place. Providing the times you expected to receive SMS from Holyheld can help them identify any issues.

If none of these steps resolve the problem, please contact our support team so we can further investigate the delivery status or assist you in updating your registered mobile number.