Physical card order

The physical card order and delivery process is straightforward and can be initiated through the Holyheld app. Here's how it works:

1. Order Card via Pop Up:

• When you're eligible for a physical card, you'll see a pop-up notification in the app
• Click on the pop-up to start the ordering process

🔔 When confirming your address check all information is there, including postal code. If something is missing or there is a typo, let us know in the support chat.

The card can only be delivered to your registered address. If you need to change your registered address you will need to do so with a new proof of address document.

2. Missed the Pop Up?:

• If you accidentally closed the pop-up, don't worry, simply reach out to our support team, and they'll help you order your card

Delivery Timeline

• The physical card typically arrives within approximately 2 weeks
• You can track your card's delivery status directly in the app and tracking code will be provided to you through the app interface

Need Help?

If you have any questions about your card delivery or need assistance, please don't hesitate to contact our support team. We're here to help ensure you receive your card smoothly and on time.