Help

A help guide in the app

Holyheld now has a guide inside the app. Help, in the sidebar above Concierge, explains everything you can do, from adding money to Accounting, in step-by-step articles with screenshots. It is written in all five of the app's languages.

Help in the app: a search field, the guide's sections, and an article with an Open Add Money button.

What's in it

  • 78 articles in 19 sections, from Getting started, Adding money and Sending money to Invoicing, Billing, Accounting and Security and sign-in, plus a glossary.
  • Search the guide. Type what you want to do, such as "add money" or "invite", and the matching articles appear.
  • Screenshots open at full size when you select them.

Written for you

  • The labels match your screen. Buttons and menus named in an article are the app's own labels, in the language you use.
  • Your account type. A personal account sees its own wording, such as Beneficiaries, and doesn't see the sections only a business uses, such as Invoicing, Accounting and Your team.
  • Your role. If your role doesn't include what an article describes, a note says so and suggests asking a director to do it for you.

From the article to the screen

  • On this page lists the parts of a longer article, so you can jump to the step you need.
  • Open takes you straight to the screen the article describes, such as Open Add Money.
  • More in the same section suggests what to read next, and a Concierge card is there when you would rather ask.

Good to know

  • Help is part of the app, so you reach it once you are signed in.
  • The guide is in English, French, German, Spanish and European Portuguese, and follows the language you have chosen.