Lost or stolen card

Or you can always talk to us directly in the chat

If your card is lost or you suspect that it might have been compromised, you can block and unblock your card at any time in the Holyheld App.

On the Web app

To freeze your card:

  1. Go to Holyheld Web app
  2. Click “Manage card” icon
  3. Click “Report lost or stolen”
  4. Click “Confirm” to freeze your card
  5. Write to our friendly support if you need additional help

On the iOS App

To top up your card:

  1. Go to Holyheld iOS app
  2. Click “Manage card” icon
  3. Click “Report lost or stolen”
  4. Click “Confirm” to freeze your card
  5. Write to our friendly support if you need additional help