[{"data":1,"prerenderedAt":269},["ShallowReactive",2],{"changelog-\u002Fchangelog\u002Faccount-recovery":3,"changelog-order":167},{"id":4,"title":5,"area":6,"body":7,"date":155,"description":156,"extension":157,"image":158,"imageAlt":159,"meta":160,"navigation":161,"path":162,"seo":163,"sitemap":164,"stem":165,"__hash__":166},"changelog\u002Fchangelog\u002Faccount-recovery.md","Recover access yourself","Security",{"type":8,"value":9,"toc":148},"minimark",[10,14,19,67,71,79,114,118],[11,12,13],"p",{},"If you lose access to your passkey, you can now replace it yourself from the sign-in screen, using your verified phone and your six-digit passcode. When that is not possible, Concierge gives you a recovery code, and you set up a new passkey and passcode on your own device.",[15,16,18],"h2",{"id":17},"replace-a-lost-passkey","Replace a lost passkey",[20,21,22,38,44,53],"ul",{},[23,24,25,29,30,33,34,37],"li",{},[26,27,28],"strong",{},"Start from sign-in."," Choose ",[26,31,32],{},"Having issues? Recover access",", then ",[26,35,36],{},"I have lost access to my passkey",".",[23,39,40,43],{},[26,41,42],{},"Confirm it's you."," Enter the code sent to your verified phone and the six-digit passcode you already use.",[23,45,46,29,49,52],{},[26,47,48],{},"Create the new passkey.",[26,50,51],{},"Create replacement passkey"," and confirm on your device. The screen shows when the recovery expires, so finish before then.",[23,54,55,58,59,62,63,66],{},[26,56,57],{},"Sign in again."," When you see ",[26,60,61],{},"Recovery complete",", choose ",[26,64,65],{},"Sign in again"," and use your new passkey.",[15,68,70],{"id":69},"with-a-code-from-concierge","With a code from Concierge",[11,72,73,74,37],{},"If you have forgotten your passcode, or your account is locked after too many incorrect passcodes, contact Concierge at ",[75,76,78],"a",{"href":77},"mailto:support@holyheld.com","support@holyheld.com",[20,80,81,103,109],{},[23,82,83,86,87,90,91,94,95,98,99,102],{},[26,84,85],{},"Enter the code."," On the locked screen, choose ",[26,88,89],{},"Recover account access",". On the recovery screen, the same form opens from ",[26,92,93],{},"I have a recovery code from Concierge",". Enter the ",[26,96,97],{},"Recovery reference"," and the ",[26,100,101],{},"Support recovery code",", the two six-digit numbers Concierge gives you.",[23,104,105,108],{},[26,106,107],{},"Set up new security."," Create a new passkey, then create and confirm a new six-digit passcode.",[23,110,111,113],{},[26,112,65],{}," once the recovery is complete.",[15,115,117],{"id":116},"good-to-know","Good to know",[20,119,120,130,136,142],{},[23,121,122,125,126,129],{},[26,123,124],{},"Passkey fine, just not here?"," If your passkey works but is not on this device, choose ",[26,127,128],{},"Sign in with my phone this time"," instead. Holyheld texts a code to your verified phone and asks for your passcode, and nothing on your account changes.",[23,131,132,135],{},[26,133,134],{},"12 hours of restrictions."," For 12 hours after a recovery, payments to new recipients and security changes are restricted. You can still pay recipients you already have, and the app shows when the restrictions end.",[23,137,138,141],{},[26,139,140],{},"Other sessions end."," Replacing your passkey or passcode signs out your other sessions.",[23,143,144,147],{},[26,145,146],{},"One recovery at a time."," A recovery in progress continues in the browser you started it in.",{"title":149,"searchDepth":150,"depth":150,"links":151},"",2,[152,153,154],{"id":17,"depth":150,"text":18},{"id":69,"depth":150,"text":70},{"id":116,"depth":150,"text":117},"2026-09-21","Lost your passkey? Replace it yourself with a code sent to your verified phone and your passcode. If you can't, Concierge gives you a recovery code to set up a new passkey and passcode.","md","\u002Fimages\u002Fchangelog\u002Faccount-recovery.png","Creating a replacement passkey after entering a code from the verified phone and the six-digit passcode.",{},true,"\u002Fchangelog\u002Faccount-recovery",{"title":5,"description":156},{"loc":162},"changelog\u002Faccount-recovery","STgwC7wk0BUHbk73eiAlMt1mfPRnMdrX1ajhGp6VH60",[168,173,177,182,187,192,196,201,206,211,216,221,225,230,234,235,240,245,250,255,260,265],{"path":169,"title":170,"date":171,"stem":172},"\u002Fchangelog\u002Fcrypto-payment-links","Crypto payment links for invoices","2026-10-23","changelog\u002Fcrypto-payment-links",{"path":174,"title":175,"date":171,"stem":176},"\u002Fchangelog\u002Fhelp-guide","A help guide in the app","changelog\u002Fhelp-guide",{"path":178,"title":179,"date":180,"stem":181},"\u002Fchangelog\u002Faccounting","Accounting","2026-10-21","changelog\u002Faccounting",{"path":183,"title":184,"date":185,"stem":186},"\u002Fchangelog\u002Fsafe-co-signers","Verify a Safe with several signers","2026-10-09","changelog\u002Fsafe-co-signers",{"path":188,"title":189,"date":190,"stem":191},"\u002Fchangelog\u002Ffive-languages","Holyheld in five languages","2026-10-07","changelog\u002Ffive-languages",{"path":193,"title":194,"date":190,"stem":195},"\u002Fchangelog\u002Fseveral-accounts","Several accounts per currency","changelog\u002Fseveral-accounts",{"path":197,"title":198,"date":199,"stem":200},"\u002Fchangelog\u002Fbills-for-personal-accounts","Bills for personal accounts","2026-10-06","changelog\u002Fbills-for-personal-accounts",{"path":202,"title":203,"date":204,"stem":205},"\u002Fchangelog\u002Fexchange-and-solana-wallets","Exchange accounts and Solana wallets","2026-10-03","changelog\u002Fexchange-and-solana-wallets",{"path":207,"title":208,"date":209,"stem":210},"\u002Fchangelog\u002Fbills-read-the-vendor","Bills read the vendor from the invoice","2026-10-01","changelog\u002Fbills-read-the-vendor",{"path":212,"title":213,"date":214,"stem":215},"\u002Fchangelog\u002Ffaster-payments","Faster Payments in GBP","2026-09-30","changelog\u002Ffaster-payments",{"path":217,"title":218,"date":219,"stem":220},"\u002Fchangelog\u002Flinked-logins","Switch between your logins","2026-09-26","changelog\u002Flinked-logins",{"path":222,"title":223,"date":219,"stem":224},"\u002Fchangelog\u002Fshare-a-persons-card","Co-owners fill in their own details","changelog\u002Fshare-a-persons-card",{"path":226,"title":227,"date":228,"stem":229},"\u002Fchangelog\u002Femail-bills","Email your bills in","2026-09-24","changelog\u002Femail-bills",{"path":231,"title":232,"date":228,"stem":233},"\u002Fchangelog\u002Fpush-notifications","Notifications in one place","changelog\u002Fpush-notifications",{"path":162,"title":5,"date":155,"stem":165},{"path":236,"title":237,"date":238,"stem":239},"\u002Fchangelog\u002Fsolana-payouts","Pay vendors on Solana","2026-09-15","changelog\u002Fsolana-payouts",{"path":241,"title":242,"date":243,"stem":244},"\u002Fchangelog\u002Fpasskeys","Passkeys for sign-in and payments","2026-09-14","changelog\u002Fpasskeys",{"path":246,"title":247,"date":248,"stem":249},"\u002Fchangelog\u002Fpay-in-the-vendors-token","Pay in the vendor's own token","2026-09-11","changelog\u002Fpay-in-the-vendors-token",{"path":251,"title":252,"date":253,"stem":254},"\u002Fchangelog\u002Fscan-a-bill","Scan a bill","2026-09-10","changelog\u002Fscan-a-bill",{"path":256,"title":257,"date":258,"stem":259},"\u002Fchangelog\u002Fbills","Bills","2026-09-09","changelog\u002Fbills",{"path":261,"title":262,"date":263,"stem":264},"\u002Fchangelog\u002Fconvert-usd-and-eur","Convert between USD and EUR","2026-09-07","changelog\u002Fconvert-usd-and-eur",{"path":266,"title":267,"date":263,"stem":268},"\u002Fchangelog\u002Finvoicing","Invoicing","changelog\u002Finvoicing",1792772604861]